Dear Thefirstock Team,
I hope this message finds you well. I am writing to provide some feedback on Thefirstock Mobile App, particularly focusing on the iOS and web versions. While I must commend your excellent customer service, there are a few areas that require attention and improvement.
Excellent Customer Service
I would like to reiterate that the customer service provided by Thefirstock has been outstanding. The support I have received thus far has been top-notch, and I encourage you to maintain this level of service. It is one of the key factors that set Thefirstock apart from other platforms.
The Elephant in the Room: Charting
One significant issue I have encountered with the web and iOS app is the charting functionality. The charts are incredibly slow, and it’s cumbersome to use them effectively. Additionally, there seems to be no option to save indicators on the charts. As a result, I have been forced to rely on a competitor’s application solely for charting purposes. Improving the performance and functionality of the charting feature would make Thefirstock a truly comprehensive solution for traders like me.
API and SDK Development
I must commend your team on the exceptional work done on the API and SDK development. The emphasis on being tech-focused and developer-friendly is highly appreciated. However, I believe that providing more documentation and working examples would greatly benefit developers utilizing your platform. Additionally, fostering an active community for developers to exchange ideas and support each other would be invaluable.
Laggy Mobile App (iOS)
The iOS version of the mobile app, unfortunately, suffers from lag and sluggishness. I constantly find myself needing to pull down to refresh the app, which negatively impacts the user experience. It would be greatly appreciated if you could address these performance issues and make the app more responsive.
Request for OSX Desktop Application
I have noticed that there is a Windows desktop application available, which is fantastic. However, as an OSX user, I would greatly appreciate it if you could develop a desktop application specifically for the OSX platform. This would enable a more seamless and integrated experience for Mac users like myself.
I hope you find this feedback constructive and valuable. Thefirstock has great potential, and by addressing these issues, you can enhance the overall user experience and solidify your position as a leading trading platform.
Thank you for your attention to these matters. I look forward to seeing the continuous improvement of Thefirstock Mobile App.